VAZI ELITE operates as a multi-vendor marketplace. Therefore, return policies are created and enforced individually by each vendor selling on the platform.
Each vendor may determine their own:
- Return eligibility requirements
- Return request timeframes
- Acceptable condition for returned items
- Refund or exchange options
- Return shipping responsibilities
- Restocking fees (if applicable)
Customers must review the specific return policy listed on the vendor’s product page before placing an order.
Items may be eligible for return depending on the vendor’s policy in cases such as:
- Wrong item received
- Damaged or defective product
- Incorrect size supplied
- Product not as described
Returned items must generally be:
- Unworn
- Unwashed
- In original packaging
- With tags attached
- In resellable condition
Failure to meet the vendor’s stated return conditions may result in rejection of the return request.
Incase of any concern reach us on
Email: support@vazi.co.ke